‘Compliment Sandwiches “does not work: How bestows negative feedback


When you come to give a negative sandwack, the “-pray” call “sampling, praise – no more effective, according to the research in Ontario.

The classic method of giving the criticism became popular as a way of difficult conversations. But Machen Macell Macell, Professor of Organizational behaviors, says sandwich went stale.

“The completion sandwich does not work for a number of reasons,” Macmillan said They neiss. I am “Used regularly, receive ignore other positive as long as they sort the other shoe. Even the can I say that if you say fake things for some fake correspany.” ‘

The growth and fall of feedback sandwich

The candy sandwich (also called the critical sandwich) in the traction in the 1980s as a way to ease the discomfort for both managers and employees. Teacher negative remarks between positives, the idea has been conversation conversation would be less than confronted.

Instead, MacMillan’s precoce results suggests the reverse: workers quickly learn to anticipate the “but” after each compliment. This anticipation, explained, teachs to a positive unsaid and bowls for negative feedback.

A file picture of an employee that gives another feedback.

JLCO – just amarraal / getty pictures

Why the candore beat feedback sandwich

Macmillan and colleagues are studied as Candore-honest, direct work relationships and offer ways to effective feedback.

“While I agree with the idea of ​​encourage more looking, we should remember, I am really good reasons that people will be candidate,” he explained.

“Can hurt your relationships, it may be uncomfortable to do, and you can go out looking for evil.”

The early team results show you candor, when they have a carefully – how much the improvement also enhanced to the rising long term. But there are things to remember, too.

“Then we have found that you trust matters a lot when it comes to no candidate and things,” Macmillan said. “Find is more likely to be positively accepted when the speaker is seen to be benevolence, skill and integrity.”

Giving better feedback

For the gods ready to ditch the sandwich, Macmillan suggests a five-step frame to make feedback faedback:

  1. Start with a plan: Reflect if you are really looking for elevating their performance, return with examples and a thought of thoughtful opening.
  2. Make the dialogue: Ask the employee for their perspective and create space for the honest exchange.
  3. Show you worry: Connect feedback to employee goals, show you are invested in their success.
  4. End up with clarity: Set a plan of action and follow to ensure responsibility.
  5. Treat as a process: Acknowledging that the true change comes from in-course conversations, not a one-time critique.

“Make sure you just give feedback if you are really trying to help the other person lift their performance,” Macmillan said. “Sometimes we have feedback for other reasons, and if that is the case, we should stop the bus. A moment of internal reflection is key, because I want to make sure I’m pure.”

Why do you care

Giving feedback is one of the most powerful caps managers need to do the culture and work culture. But it’s not just Macmillan that noted that I can walk.

A 2023 folder published in the Asia Journal of Pacific Management Management found that increased negative feedback was associated with reduced employee’s performance.

In 2018, Harvard Candlalid Scholarship commercial school and colons studied trials to peer review in the workplace. They found the critic ratings of colleagues did not bring to work performance, but instead employees primed to avoid negative feedback in favor of the most positive people.

“Real feedback measure is not how removed,” Macmillan said. “It’s creating change and reinforce relationships.”

You have a tip on a science story that They neiss should be cover? Do you have a question about feedback? We know about science@lywsweek.com.

References

Verd, P., jr., gino, F. of Staats, B. (2017). Shopping for Confirmation: As you discount Feedback Shaps Media Social (job card No. 18-028). Harvard business school.

Wei, F., Xu L., HU, X., Change, SC, SC, & WU, Y. (2024). The negative feedback performance and employees employees: a prospect of theory of the target. Asia Journal of Pacific Management Management, 41(4), 2155-2178.

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